When Facilitating Complex Group Dynamics: The Main Thing is Not to Panic!
You’ve been hired to facilitate a meeting involving a diverse group of people whose ideas, specialized knowledge, expertise, alignment and/or support are needed for an important outcome. Yet the diversity inherent in that cross-functional group, inter-disciplinary project team, organization-wide planning session, or multi-stakeholder meeting is a potential source of complex group dynamics.
What can you do to minimize the possibility of group dynamics disrupting productive work?
And what helpful interventions can you rely on with confidence “in the moment”, if you’ve done your level best, and SHIFT still happens?
- Rule #1: The main thing is not to panic!
- Rule #2: Don’t assume you know what is going on.
- Rule #3: Don’t take it personally.
- Rule #4: Remember and use the E-A-R Framework; it stands for: “Explain – Analyze – Resolve”.
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